FOR WARRANTY OR RETURNS, WE REQUIRE THAT YOU CONTACT OUR CUSTOMER/TECH SUPPORT TEAM FIRST BY SENDING A QUESTION/COMMENT TO US VIA EMAIL OR VIA THE MESSAGING FEATURE ON OUR CONTACT US PAGE OF OUR WEBSITE.
A non-defective product may be returned to Classic Automotive Innovations within 30 days of ship date for a refund of the purchase price with the following amendments/fees: the returned product must be in the original box or similar packaging, and be free of any defect or damage caused by shipping. No refund will be granted for a Classic Automotive Innovations product which has been opened, used, or tampered with in any way which jeopardizes Classic Automotive Innovations’ ability to remarket or resell the product.
If Classic Automotive Innovations finds the returned product to be free of any damage, Classic Automotive Innovations will refund the purchaser the purchase price, less a 30% restocking fee.
Purchaser is responsible for all shipping costs to return a product back to Classic Automotive Innovation. Quantity purchases of five systems or more are not eligible for return.
RMA (Returning Merchandise Authorization) process:
NOTE: To return a defective product, please contact Classic Automotive Innovations for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. (Purchasers returning products under the Return Policy, must also secure an RMA in advance.)
RMA and services are rendered by Classic Automotive Innovations only. Any shipping costs after 30 days (starting from the original date of shipment) on any item returned for repair under warranty is the purchaser’s responsibility. All returned products must have an RMA number written clearly on the outside of the package along with a note detailing the problem(s) and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without an RMA number written on the outside of the package. RMA numbers are only valid for 10 days from the date of issue.
1. Pack the Classic Speed unit in its original box or a well-protected box. Classic Automotive Innovations will not be responsible for shipping damage/loss of any product under warranty outside the original 30-day Classic Automotive Innovations-paid service period. It is very important that you write the RMA number clearly on the outside of the package. Ship the Classic Automotive Innovations product, along with a copy of your invoice number or other proof of purchase, your name, address, phone number, email address, description of the problem(s), and the RMA number you have obtained to:
Classic Automotive Innovations Service Center
19595 Kari Ann Ct
Oregon City, OR 97045
2. Upon receiving the Classic Automotive Innovations product under warranty, Classic Automotive Innovations will repair or replace your product (at Classic Automotive Innovations’ discretion) and will ship it back to you within 3 weeks (dependent on parts availability) via UPS, USPS or FedEx (Classic Automotive Innovations choice).
3. For products being returned under warranty, Classic Automotive Innovations will pay for shipping to and from the customer only within the first 30 (thirty) days following the original product ship date. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The purchaser also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
NOTE: ANY TAMPERING WITH OR OPENING OF A CLASSIC AUTOMOTIVE INNOVATIONS PRODUCT TO EXPOSE THE INTERNAL HARDWARE, ELECTRICAL BOARDS, ETC. - SUCH AS OPENING THE METAL ENCLOSURE FOR CLASSIC SPEED - WILL IMMEDIATELY VOID ANY AND ALL WARRANTIES AND ANY RETURN POSSIBILITY.
© 2018 CLASSIC AUTOMOTIVE INNOVATIONS, LLC