Classic Automotive Innovations offers a 90-day Limited Warranty for defects in material and workmanship. We offer a 30 (thirty) day Return Window for non-defective products (see Return Policy). These extend only to the original purchaser.
FOR WARRANTY OR RETURNS, WE REQUIRE THAT YOU CONTACT OUR CUSTOMER/TECH SUPPORT TEAM FIRST BY SENDING A QUESTION/COMMENT TO US VIA EMAIL OR VIA THE MESSAGING FEATURE ON THE 'CONTACT US' PAGE OF OUR WEBSITE.
A Classic Automotive Innovations representative will then contact you and determine whether the item is indeed defective before having you ship it to us under warranty. If necessary, we will then help you make an online Return Merchandise Authorization (RMA) request.
Technical and/or Customer Support:
Please email or contact us via the CONTACT US page on our website for TECHNICAL SUPPORT or CUSTOMER SUPPORT.
Classic Automotive Innovations products are warranted to meet or exceed the stated specifications, and to be free from defects in material or workmanship. This warranty shall be valid for 90 days from date of shipment. This limited warranty does not extend beyond the first purchaser of any Classic Automotive Innovations product. This limited warranty is conditioned upon compliance with all aspects of the relevant Installation Guide and/or User Manual and related documentation provided with each Classic Automotive Innovations product. Warranty does not include any use of the product(s) that does not fall into the designated use of the product as intended by the manufacturer.
NOTE: ANY TAMPERING WITH OR OPENING OF A CLASSIC AUTOMOTIVE INNOVATIONS PRODUCT TO EXPOSE THE INTERNAL HARDWARE, ELECTRICAL BOARDS, ETC. - SUCH AS OPENING THE METAL ENCLOSURE FOR CLASSIC SPEED - WILL IMMEDIATELY VOID ANY AND ALL WARRANTIES AND VOID ANY RETURN POSSIBILITY.
During the Warranty period, Classic Automotive Innovations will repair or replace defective parts with new or reconditioned parts at Classic Automotive Innovations’ option, without charge to you. Shipping fees incurred from under-warranty service in the first 30 days will be paid by Classic Automotive Innovations. All shipping fees both to and from Classic Automotive Innovations following this 30 day period must be paid by the customer.
Other than the limited warranties provided herein, Classic Automotive Innovations makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, infringement, or conformity to any representation or description, with respect to Classic Automotive Innovations’ products. Classic Automotive Innovations makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided herein, Classic Automotive Innovations is not liable for any loss, cost, expense, inconvenience, or damage that may result from use or inability to use a Classic Automotive Innovations product. Under no circumstances shall Classic Automotive Innovations be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of a Classic Automotive Innovations product.
This warranty covers only normal use of the Classic Automotive Innovations products. Classic Automotive Innovations shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) an act of God (fire, lighting, flooding, tornado, electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement a Classic Automotive Innovations product; or (iii) service or alteration by anyone other than an authorized Classic Automotive Innovations representative; (iv) damages incurred through irresponsible use, including those resulting from speeding, racing, water submersion, or other non-recommended practices.
Additional Disclaimers: CLASSIC AUTOMOTIVE INNOVATIONS, LLC ASSUMES NO OBLIGATION OR RESPONSIBILITY FOR THE USAGE AND ACCURACY OF ITS PRODUCTS. For example, since cars and speedometers are all different due to configuration, wear, installation, etc., Classic Automotive Innovations assumes no responsibility if you receive a speeding ticket or the like due to reliance on your speedometer being driven by the Classic Speed unit. Read and follow all installation, calibration, and operating instructions before using a Classic Automotive Innovations product, such as Classic Speed, and ensure that basic safety precautions are always followed during operation.
Classic Automotive Innovations accepts no liability for problems caused by after-market hardware modifications or additions. Classic Automotive Innovations is not responsible for loss of data (i.e. odometer mileage), even with hardware failure. Classic Automotive Innovations is not responsible for any loss of use (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of the user opening a product to expose the insides (such as the aluminum enclosure for Classic Speed), misuse and/or abuse. Classic Automotive Innovations has the option of voiding the warranty if anyone other than a Classic Automotive Innovations technician, or technician authorized by Classic Automotive Innovations, attempts to service the product.
Under no circumstances will Classic Automotive Innovations be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Classic Automotive Innovations will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. Classic Automotive Innovations every effort to make sure all information on our website is correct.
The warranty and remedies set forth herein are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
OTHER THAN THE LIMITED WARRANTIES PROVIDED HEREIN, CLASSIC AUTOMOTIVE INNOVATIONS MAKES NO OTHER WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING ANY PRODUCTS SOLD ON THE WEBSITE OR ANY COMPONENTS OR ACCESSORIES THEREOF OR RELATED THERETO. CLASSIC AUTOMOTIVE INNOVATIONS HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT THE YOU ALONE HAVE DETERMINED THAT ANY PRODUCT PURCHASED FROM THE WEBSITE WILL SUITABLY MEET THE REQUIREMENTS OF YOUR INTENDED USE.
IN NO EVENT SHALL CLASSIC AUTOMOTIVE INNOVATIONS BE LIABLE FOR, AND YOU AND ALL OPERATORS OF THE PRODUCT WAIVE AND RELEASE ANY CLAIM (IN CONTRACT, TORT, BREACH OF STATUTORY DUTY OR OTHERWISE) AGAINST CLASSIC AUTOMOTIVE INNOVATIONS FOR, ANY AND ALL INDIRECT, SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES AS WELL AS ANY AND ALL LOST REVENUES, PROFITS OR PROSPECTIVE ECONOMIC OR NON-ECONOMIC ADVANTAGE (WHETHER DIRECT OR INDIRECT).
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations in these Terms and Conditions may not apply to you, and you may have additional rights.
RMA (Returning Merchandise Authorization) process:
NOTE: To return a defective product, please contact Classic Automotive Innovations for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. (Purchasers returning products under the Return Policy, must also secure an RMA in advance.)
RMA and services are rendered by Classic Automotive Innovations only. Any shipping costs after 30 days (starting from the original date of shipment) on any item returned for repair under warranty is the purchaser’s responsibility. All returned products must have an RMA number written clearly on the outside of the package along with a note detailing the problem(s) and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without an RMA number written on the outside of the package. RMA numbers are only valid for 10 days from the date of issue.
1. Pack the Classic Speed unit in its original box or a well-protected box. Classic Automotive Innovations will not be responsible for shipping damage/loss of any product under warranty outside the original 30-day Classic Automotive Innovations-paid service period. It is very important that you write the RMA number clearly on the outside of the package. Ship the Classic Automotive Innovations product, along with a copy of your invoice number or other proof of purchase, your name, address, phone number, email address, description of the problem(s), and the RMA number you have obtained to:
Classic Automotive Innovations Service Center
2485 Mar East St, Unit B
Tiburon, CA 94920
2. Upon receiving the Classic Automotive Innovations product under warranty, Classic Automotive Innovations will repair or replace your product (at Classic Automotive Innovations’ discretion) and will ship it back to you within 3 weeks (dependent on parts availability) via UPS, USPS or FedEx (Classic Automotive Innovations choice).
3. For products being returned under warranty, Classic Automotive Innovations will pay for shipping to and from the customer only within the first 30 (thirty) days following the original product ship date. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The purchaser also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
NOTE: ANY TAMPERING WITH OR OPENING OF A CLASSIC AUTOMOTIVE INNOVATIONS PRODUCT TO EXPOSE THE INTERNAL HARDWARE, ELECTRICAL BOARDS, ETC. - SUCH AS OPENING THE METAL ENCLOSURE FOR CLASSIC SPEED - WILL IMMEDIATELY VOID ANY AND ALL WARRANTIES AND ANY RETURN POSSIBILITY.
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